Frequently Asked Questions


What's included in a standard cleaning?

  • Dusting, mopping, and vacuuming all rooms
  • Trash removal to your outdoor cans
  • Kitchen counters, floor, and stove cleaning
  • Bathroom vanity, tub, and toilet cleaning
  • Pro will provide cleaning supplies
  • Window washing, wall washing and interior oven cleaning are not included

How many hours should I choose?

Hours are listed in labor-hours, meaning that a four-hour appointment could either be one pro working for four hours or two pros working for two hours. The price estimate shown above is based on the number of total cleaning hours. Our suggested cleaning time is based on information we gathered from our providers using the number of bedrooms and bathrooms to estimate the total size of the home. We give a recommendation based on your inputs but you should choose the number of hours you believe best suits your needs.

How will the house cleaner know my priorities?
If it's your first time booking an appointment with the house cleaner, be sure to review the scope of work outlined on this page before your appointment so you know what's included in a typical cleaning. Plan to be available to review your cleaning preferences and priorities when your cleaner arrives. This will help ensure your cleaner spends their time cleaning the parts of your home that matter most to you. Any special requests should be discussed before the service appointment begins, as some requests are not included in a standard cleaning and may result in an updated service price.

 

What happens next?
You'll get an email from your house cleaning pro to confirm the appointment date and time, size of your home, and other details. Please reply with any special house cleaning requests, issues, or other important info related to your house cleaning service.